Longevity and experience in computer technical support as in most professions demonstrates competency beyond someone who...
"Works on computers on the side"
"Works on computers as a hobby"
"Works part time on computers"
An experienced professional can solve the most complex issues involving new and older systems in much less time than an amateur.
Major Industry Certifications:
Manufacturers of hardware and software only certify the most competent of professionals to work on their products. They require education, experience, and a demonstration of skills before any certification is awarded.
One such major industry certification is the Microsoft Certified Systems Engineer (MCSE). What does it take to become an MCSE?
400 Hours of classroom instruction.
5000 pages of textbooks and reference materials.
1 year of full-time IT industry support experience working on Microsoft business software.
8 Closed-book video monitored exams that last 2 to 4 hours each.
$ 7,000 to $ 10,000 total cost.
A certified MCSE has a personal identification card from Microsoft showing a unique certification number.
A certified MCSE can show you a transcript of examinations passed from Microsoft.
If you have hired a support company that sends out a non-certified technician or an "MCSE in training", you are paying for and providing a test environment for someone to make mistakes and learn how to support your systems.
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